CARE®, Donlen’s proprietary CRM system, is your gateway to achieving the highest level of customer service in the fleet management industry.
Everyone can say they care about customer service, but Donlen proves it every day. By designing and developing our Customer Activity Request Engine (CARE) CRM system, Donlen brings unrivaled transparency to our customer relationships.
Everyone can say they care about customer service, but Donlen proves it every day. By designing and developing our Customer Activity Request Engine (CARE) CRM system, Donlen brings unrivaled transparency to our customer relationships.
Through CARE:
- your customer service team will record and track each interaction — whether it be via phone, fax, or email.
- see the status of your open requests to help better understand our progress to answer your inquiry.
Accessed through FleetWeb®, CARE gives you access to real-time status on all requests.
