SEAMLESS INTEGRATION

We make it easy to choose the best fleet experience in the business.

Changing fleet leasing and management service providers is a complex proposition. As with every other aspect of our solutions, helping you transition begins with a deep analysis of your present status and future needs.

Your Client Integration team will work with you to develop customized solutions for an efficient and seamless transition to Donlen.

With a solid starting point, we will create a plan that ensures a seamless change for you, your drivers, and your business.

Our transition team, lead by a dedicated Client Integration Consultant, will work with you to:

Ensure that each Donlen program meets your fleet management and operational goals.
Familiarize your appropriate team members with all of Donlen’s procedures and processes.
Gather requirements, project needs, and document an overall project schedule.
Gather all required information, select and coordinate other Donlen team members.
Plan and ensure the entire set-up process is smooth and seamless.
Create a detailed communication plan.
Coordinate and plan every aspect of your day-to-day operation utilizing a dedicated point of contact for all communication.
Provide comprehensive one-on-one training on all Donlen systems including FleetWeb^®.
Conduct DonlenDriver webinars for your drivers on the products & services.
Provide a highly personalized overview of fleet performance for cost control, fleet optimization, and overall lifecycle recommendations.
Review current fleet policies and procedures and prepare recommendations for improvement.
Create and maintain a Risk Analysis throughout the transition process.
Review of all current fleet vehicles.
Conduct organizational change analysis and management planning.

Accessed through FleetWeb®, CARE gives you access to real-time status on all requests.

Customer Satisfaction

Bar-Image-CARE Donlen’s commitment to customer satisfaction is evident in our annual survey results. 97% of respondents said they were satisfied to extremely satisfied with our performance.