SEAMLESS INTEGRATION
Your Client Integration team will work with you to develop customized solutions for an efficient and seamless transition to Donlen.
With a solid starting point, we will create a plan that ensures a seamless change for you, your drivers, and your business.
Our transition team, lead by a dedicated Client Integration Consultant, will work with you to:
- Ensure that each Donlen program meets your fleet management and operational goals.
- Familiarize your appropriate team members with all of Donlen’s procedures and processes.
- Gather requirements, project needs, and document an overall project schedule.
- Gather all required information, select and coordinate other Donlen team members.
- Plan and ensure the entire set-up process is smooth and seamless.
- Create a detailed communication plan.
- Coordinate and plan every aspect of your day-to-day operation utilizing a dedicated point of contact for all communication.
- Provide comprehensive one-on-one training on all Donlen systems including FleetWeb®.
- Conduct DonlenDriver webinars for your drivers on the products & services.
- Provide a highly personalized overview of fleet performance for cost control, fleet optimization, and overall lifecycle recommendations.
- Review current fleet policies and procedures and prepare recommendations for improvement.
- Create and maintain a Risk Analysis throughout the transition process.
- Review of all current fleet vehicles.
- Conduct organizational change analysis and management planning.
Accessed through FleetWeb®, CARE gives you access to real-time status on all requests.
Customer Satisfaction
Donlen’s commitment to customer satisfaction is evident in our annual survey results. 97% of respondents said they were satisfied to extremely satisfied with our performance.
